Their customer service and selling skills expertise has been transformed into training modules that helped us take effective actions towards our customer satisfaction metrics and improve our employees’ performance.
President
We could not be more pleased with Manassian Group’s dedication, adaptability, and customer service expertise. They have been invaluable partners in strengthening our customer-centric culture across all locations.
Chief Advisor of Director
The training module and the cases were developed based on industry-specific issues and situations, and completely met our needs and requirements. The feedback from the sales team shows that the training was informative, educative, entertaining and interesting.
Business Development Director
“SALESPro” training program included discussions, case studies, innovative sales tools, and the best models to ensure effective sales. The training results prove that Hayk is one of the best trainers in Armenia now, and my team has acquired the maximum results in a short period.
CEO
Mr. Hayk Manassian was extremely professional, yet friendly and accommodating. He used his vast experience and skills to guide the group activities and the discussions of practical cases, which made the “SALESPro” training modules even more fruitful and significantly improved the skills of the team.
Chief Advisor of Director
Your recommendations around business and sales processes, marketing differentiation and market expansion illuminated untapped potential opportunities.
Co-founder
Based on acknowledgement of the company culture and business differentiators, they defined for us the new ways of doing business. Subsequently, they identified potential sales growth points and vetted our business needs against our sales capabilities.
Director
Our salespeople gained the latest methodologies in value messaging, relationship mapping, needs analysis, and closing techniques - expertly adapted to leverage our solutions.
Chief Executive Officer
Mr. Manassian's method of work, as well as significant experience in this field, helped develop effective tactics to attract more clients.
Founder
I appreciate it when a consulting challenges the status quo, effectively diagnose hidden problems and can guide companies down new directions they never saw before.
CEO
By empowering our directors with strategies to optimize operations, we have observed improved consistency delivering the high quality Tashir Pizza experience our customers expect.
Executive Director
Your facilitation style focused on practical application over theory. This has empowered our directors to immediately implement new strategies with tangible results, including increased loan volumes, higher customer retention and more diversified services.
COO
Following implementation we noticed improved Net Promoter Scores (NPS), higher sales conversions, and smoother interdepartmental collaborations across our business divisions.
Director
The insights and best practices you provided helped shape the strategic direction of MG during our critical growth years. Your emphasis on truly understanding customer needs through journey mapping laid the foundation for MG to become known for top-notch service.
Founder
We believe that IBS Consulting Group's mystery shopping and employee professional training programs have played a role in improving our performance and ultimately helping to retain our customers.
Commercial Director
Mr. Manasyan thoroughly analysed prior economic research, dozens of investment projects and developed the Syunik Investment Guide that involve 10 economically justified and prioritized investment projects for Syunik Region sustainable development.
Co-ordinator
The market survey executed and reported by IBS Consulting Group helped Sanofi Aventis with better employee appraisal and salary positioning issues. We are quite pleased with the support we receive from the IBS Consulting Group team, and look forward to our continued association.
Regional Manager
The corporate trainings from Manassian Group have led to tangible improvements for our sales organization. Since completing the programs, we have exceeded our sales goals and have seen significant gains in customer satisfaction.
Co-founder
Mr. Manasyan assisted with our implementation of a large training program for the staff of the State Tax Service (STS) of Armenia. Mr. Hayk Manasyan is a competent and organized person. He is a dedicated professional employee.
Chief of Party
Both corporate trainings have directly strengthened the customer service and sales skills and professionalism of our staff. Customer feedback has been overwhelmingly positive, and our sales teams work with more confidence and expertise.
Head of Human Resources
The remarkable growth in volumes, market share and customer loyalty enjoyed since could not feel more fulfilling. More importantly, Manassian Group helped us focus more on collaborative value creation that will define this next chapter for Lusar Trans.
Founder
Our relationship with Manassian Group and with the founder Hayk Manassian in fact stretches back over a decade, including leadership seminars and master classe. We credit this transformation to Manassian Group's unique expertise honed over their deep understanding of our goals honed over years of collaboration.
Regional General Manager
Since implementing the strategies, we've noticed improved client feedback across key metrics like customer satisfaction, quality of recommendations, ease of shopping, and likelihood to return.
Director
We have noticed clear improvements in areas like needs assessment, value positioning, and customer-centric questioning. By rehearsing real-world conversations via role-play, they gained relevant frameworks adaptable across diverse selling situations.
Chief Operating Officer
Hayk Manassian designed a customized curriculum focused on consultative selling, relationship building, and communicating value. His energetic and engaging approach kept our team fully immersed in the extensive roleplays, simulations, and coaching.
Founder
Our newly established sales team makes dozens of cold calls, gives feedback and is on hand to sort out the potential client categories and convert them into real partners. As a result, we now have a real business process for this aspect of our sales plan.
Executive Director
Our collaboration has proven to be a transformative journey, enabling Premium Line to unlock its full potential and achieve remarkable growth.
Founder
Hayk advised changes to our guest reservation process that have reduced no-shows by significant amount in three months. Other operational enhancements contributed to a solid decrease in customer wait times on busy times.
Founder
Armed with quantitative data, Hayk presented actionable strategic recommendations to boost our bottom line and streamline processes. This included marketing strategies and revenue growth opportunities.
Founder
The collaboration with Mr. Manassian proved to be a transformative experience for Premium Line. His consultancy not only shed light on areas that required attention but also provided improvement and implement effective solutions.
Founder
Thanks to your consultation, we were able to refine our service offerings, marketing, promotion strategies and refined goals to better attract more local and international clients.
Founding Director
The detailed reports your team produced after thoroughly analyzing our management, marketing, sales, and other activities provided tremendous insights we have already begun acting upon. We appreciate the combination of data-driven assessments and expertise-backed suggestions.
Founder
Since completing the training at Manassian Sales School, we have already witnessed a significant improvement in our agents' performance. They approach client interactions with greater confidence, actively listen to client needs, and tailor their sales approach accordingly.
Founder
Customer service scores are also up thanks to the exceptional service our agents now provide. We can attribute this directly to the foundational and advanced selling skills gained through Manassian Group's dedicated efforts
Founder
Hayk upgrades the content of his trainings on a regular basis since he constantly seeks out and finds new information that may be useful for the participants. Overall, I can state with confidence, that Hayk is a market leader in his field and a trustworthy and reliable partner
Head of Business Training Centre
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